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Business & Knowledge Process Outsourcing
Nihilent offers its all-rounded capabilities to set up and manage centers to deliver Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services. Our offering in these and related areas is an everlasting partnership to build and nurture world-class assets offshore to deliver everlasting competitive advantage to our customers.
The focus of such a partnership is the delivery of continuous improvement in performance of these assets with alignment to organization's strategy.
We offer flexible operating models based on risk sharing and risk management modalities as well as management control. Specific model for such a partnership is worked out taking into account client preferences and comfort related to financial structuring as well as operational management. Our service delivery model can be built around one or more of the following:
- Joint Venture
- Delivery through a Shared Service Centre
- Build, Operate and Transfer
- Program Management Services
- Specific skill augmentation as required
Our services cover all the phases in the lifecycle of such a center from concept to implementation, till steady state is achieved, and managing operations thereafter. Broadly the scope can include one or more of the following:
- Preparing Business Case and Business Plans including financials
- Structuring the Partnership Deal
- Planning and Execution Management
- Financials
- Setting Up (Build the capability and capacity)
- Management of the Operations
We have the necessary expertise to extend partnership support encompassing the entire spectrum of activities required in managing the program with commitment to continuous improvement in on-going operations once a steady state is achieved.
This is proven by the fact that we have set up our own offshore delivery center and grown from strength to strength. As an organization, we have achieved year-on-year performance comparable to the top line industry performers on key business parameters and consistently delivered to our clients and shareholders.
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