Business Process

Business Process Consulting at Nihilent is a systematic and scientific approach to understand and improve the strategic thrust rather than to merely improve the process output. Hence the Business Process Management (BPM) engagement at Nihilent always starts with understanding business to relate and align the process output to business results.

Service Offerings

Intelligent Cost Reduction (ICR)

Turnaround time and quality management using Lean manufacturing and Six sigma approach
Continuous improvement using Kaizen and 5S programs
Business Process standardization as per the requirement
Consultancy to develop a lean operating model

Nihilent adopts a 3 phase approach towards Business Process Management

1. Execution Management: This phase focuses on understanding and mapping the process including input, output, constraints and roles

2. Performance Management: This phase focuses on identifying the key performance indicators. There are 2 types of indicators that are identified to ensure the short term and long term business impact.These are Performance measures and Diagnostic measures

3. Risk Management: This phase follows a scientific P-FMEA approach to identify the current and future potential risks to the process. It also identifies the Early Warning Signals (EWS) and the mitigation plans/actions

Case Studies

Business Process Modelling for Sasol
Global provider of IT and Process Outsourcing Services