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Nihilent Technologies urges business leaders to make customers life better through ‘Design thinking’ at TiECON

LC Singh, Founder, Vice Chairman and CEO of Nihilent Technologies, a Pune-based global consulting and solutions Integration Company, addressed a large gathering of entrepreneurs, corporate executives, investors and mentors on ‘How design thinking makes use of a collaborative approach in solving complex problems; and how ’empathy’ lies at the core of the design thinking approach’ at the flagship event of ‘TiECON, Pune 2017’, which took place recently at The Westin Koregaon Park, Pune.

Design thinking is based on a structured framework which includes five stages: Empathise, Define, Ideate, Prototype and Test. This framework aims in contributing to growth and thereby adding value to customers’ businesses.

Customer needs are more dynamic and global in nature, notwithstanding the constant deluge of information it seeks at a click of a button.

Every industry is preparing itself to continuously respond to these changing customer demands. Given this, “Organizations need to continuously understand customer expectations and analyze patterns in customer behavior.

Companies that adapt to these changes by bringing forth products and services that cater to customer demand will lead the market.”

Addressing the large gathering of audience, Singh further elaborated, “Business leaders need to first empathize with customers and bring them together during the design phase, gain insights on its customers through series of prototypes to learn, test and refine concepts, Design thinking is helping minimize the risk or failure of potential innovation. Our rich experience at Nihilent has assisted various companies across multiple domains thereby making their customers’ life easy.”

The Indus Entrepreneurs (TiE) is the world’s largest organization promoting entrepreneurship. The event had many well-known speakers, who were the part of the panel which included Nana Patekar (Indian Film actor, philanthropist social cause evangelist), Jaydeep Barman (Co-Founder, Faasos), Sharmila Bhide (Co-founder, CalSoft and Founder, HausKhaas) amongst others.

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Nihilent wins SAP Quality Award for fastest implementation
Nihilent Technologies, one of most prominent IT consulting services companies in Sub-Saharan Africa with a robust SAP practice, has been awarded the Silver award for the fastest implementation across Africa for the year 2016 under the SAP Quality awards. Nihilent implemented ECC 6.0 at Nigerian German Chemicals, one of Nigeria’s premier manufacturers and distributors of pharmaceutical, consumer products and oil and gas field chemicals.

The project was implemented end to end in three months flat, and included most modules required for manufacturing including sales and distribution, material management, production planning, quality control, plant maintenance and FICO.

The success can be attributed to the approach adopted for the implementation. Nihilent proposed and NGC agreed to adopt the ASAP 8 Methodology with the Solution Demo approach. Nihilent has experience in implementing SAP for numerous pharmaceutical companies. It has developed its own Accelerated deployment solution for the Pharma industry viz. Phamware. Nihilent used Phamware and demonstrated and trained NGC personnel on the solution. Once comfortable, NGC process owners were able to align their working to the Pharma best processes in Phamware, which helped in circumventing the entire blueprinting phase. Since there was substantial alignment between Phamware and NGC processes, the realisation phase largely focused on fine tuning the configuration and quickly developing the necessary objects to address the gaps. These were quickly tested and upon acceptance moved to production. At the same time, the enthusiastic participation of NGC process owners also was a significant contributor to the speedy and successful deployment of the solution. They also demonstrated sufficient flexibility in adopting the pharma best practices built into Phamware. Nihilent also leveraged its project management experience to systematically deliver the project, while the maintenance of detailed documentation, end-to-end traceability, etc. ensured discipline and control over the project.

Chris Akinyomi, the project manager at NGC, demonstrated deep dedication and commitment, while continuously motivating the process owners and emphasising the value the company would realize upon successful implementation.

Speaking about the recognition, Jay Shah, Head of ERP Practice at Nihilent said, “It is indeed an honour to have been selected for the award. It is testimony to the fact that it is critical for enterprise IT systems to deliver rapid time to value and help in streamlining business processes. It has been wonderful working with NGC which believes in similar values.” Akinyomi, Senior implementation and Marketing Manager at NGC, who was the project manager for this project added: “The Nihilent team ensured that quality was never compromised during the implementation. They brought industry best practices as part of their Phamware solutions and backed it up with world class project management methodology to deliver this project on time covering the entire scope. Nihilent’s patented change management framework MC3 was seen in action as process owners willingly embraced the new solution. We set ourselves a still target, and are glad we associated with Nihilent who helped us achieve it. Congratulations to the teams from NGC and Nihilent”.

It must also be noted that Nihilent, through its subsidiary Intellect Bizware, was recently awarded SAP Best New VAR Award 2017 for the Asia-Pacific & Japan (APJ) region. The company also won the top spot at the HP Hackathon 2016 for APJ.

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Australian communications authority ACMA undergoes ICT transformation with Nihilent’s help
ITWire.com, November 12, 2015

The Australian Communications and Media Authority says it is progressing to schedule with a major, five-year transformation of its ICT infrastructure to put it at the forefront of “best practice” infrastructure, applications, processes and ‘smart’ data.

The ACMA announced its proposed ICT transformation back in 2010 and Chairman Chris Chapman says the recent refresh of its Do Not Call Register and switch to a new provider – Salmat – for one of the agency’s core functions, exemplifies the success of the on-going transformation.

According to the ACMA, in the first eight hours alone, more than 2,000 phone numbers were added and call lists containing nearly two million numbers checked – or ‘washed’ – by telemarketers against the Do Not Call Register – and the post call survey results showed customer satisfaction at 92% for the week ending 6 November.

“As well as a redesigned DNCR website, the new register provides better information to the ACMA about types of telemarketing calls that citizens complain about,” Chapman said.

“This will enhance the ACMA’s understanding of the market we are regulating, identify harms, and allow better targeting of compliance and enforcement activities.”

On progress of the transformation project. Chapman said, “In 2010 we set out to be a leading Commonwealth agency for innovation in ICT. Five years on, and after three waves of hardware and software changes, our journey is progressing on point and to plan.

“As a regulatory agency, particularly one active in the communications arena, the ACMA needs to be agile, informed, collaborative and relevant in our deployment and use of ICT. I believe the ACMA’s ICT transformation is fundamentally reinforcing our ability to deliver on our corporate strapline promise—better communication, facilitation and regulation.”

The ACMA’s ICT transformation has taken place in three distinct phases or “waves of change”.

The first phase, completed in 2012, renewed the ICT infrastructure to deliver lower maintenance costs, higher productivity, improved systems response and application deployment times.

The second wave focused on major core systems and major business projects, the most external-facing of which was the ACMA’s new website, and culminating recently with three major ICT rollouts of renewed external-facing ACMA consumer and industry services in as many months.

Chapman said the third wave of transformation, currently underway and rolling out against a target date of late 2017, is focused on smart process and data, getting maximum returns on investment from new systems, and prioritising information management and data transparency. It is designed to supporting migration to cloud-based technology infrastructure and provides a greater emphasis on user training.

‘Earlier this year, the ACMA worked with Nihilent, a global consulting and solutions integration company, to comprehensively review our custom business analysis and project management methodology, with careful benchmarking against successful global organisations and proven practices responsive to the ACMA’s unique needs,” Chapman said.

“This has underpinned the quality of our “solutions delivery.

“Overall, the principal aim of the ICT transformation program has been to create a better customer experience for industry, citizens and consumers, with a firm emphasis on user control through appropriate levels of self-service.”

Other projects implemented under the ACMA’s fi e-year ICT transformation project include:

  • Spectrum licensing allocation: A multi-year scoping initiative (Project HELM) for licensing and frequency assignment of spectrum, with a recent move to a modern system, SPECTRA, designed to deliver a reduction in red tape as well as reduced processing time and lowering costs to users of the system
  • Numbering allocation (Numbering Work Program): An automated numbering allocation system switched on last year following a comprehensive review of the regulatory framework for telephone numbers in response to deep changes in industry structures, service offers and consumer behaviour.
  • Chapman also cites complementary activities to the transformation plan as including:
  • Spectrum auction capability: In July this year, the ACMA selected Power Auctions for the provision of software capability for conducting spectrum auctions. The first use of this software will be for the upcoming auction of regional 1800 MHz spectrum, scheduled to commence later this month
  • Spam compliance and complaints systems: Over the last two years the ACMA has created a case management and investigation system to streamline spam compliance and complaints, and a network to allow for the efficient and more secure processing of high risk, prohibited content complaints.
  • A ‘one-stop’ Customer Service Centre: The ACMA opened an integrated Customer Service Centre in March 2014. The Centre was initially positioned as the central point of contact for customers of ACMA’s Communications Infrastructure Division, but during 2015 the authority has been working on expanding it to include queries related to the Content, Consumer and Citizen
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    Nihilent acquires ERP firm Intellect
    Business Standard September 8, 2015

    Pune-based solution integration company Nihilent Technologies acquired majority stake (51 per cent) in Mumbai-based SAP consulting and services company Intellect Bizware for an undisclosed amount.

    The acquisition will help Nihilent to consolidate its capabilities in ERP consulting & implementation, business process optimisation & software product development. The acquisition will also add 200 people to its existing 1,300-odd strong workforce.


    “Nihilent is poised to emerge as a stronger comprehensive player in the overall enterprise space. The Intellect acquisition will not only help us in enhancing our value proposition to our existing customers, but will also enable to build up our readiness in serving domestic customers. We look forward to leveraging Intellect’s strengths in the areas of SAP consulting, implementation and support,” said L C Singh, Vice Chairman and CEO, Nihilent.

    Earlier in October 2014, Nihilent had acquired US-based BI and analytics solution provider GNET, which has expertise in business intelligence services, SharePoint and application development.

    As part of business expansion, Nihilent is now focusing on other markets like Europe, UK, US and Australia markets for its IT solutions. However, Nihilent’s 70 per cent business of the company comes from Africa region. Beyond South Africa, Nihilent has expanded its presence in the other African countries like Tanzania, Nigeria and Ghana through strategic partnership designed to mutually benefit the local companies to scale up and grow their business in the region. In Australia, Nihilent is looking for an acquisition particularly in the field of digital marketing. It may plan for an IPO in the next two years.

    Intellect is one of the largest domestic SAP practicing companies in India, and in 2013 was among the top three finalists for the Technosavvy SME at the Emerging India Awards.

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    Nihilent Technologies acquires a controlling stake in Intellect Bizware
    Economic Times September 8, 2015

    PUNE: Pune-based Nihilent Technologies has acquired a controlling stake in Intellect Bizware, a specialist SAP consulting and services company. The company did not disclose the valuation for the 51 per cent stake acquired in the Mumbai based company. Set up in 2000, Nihilent is a global consulting solutions integration company with a presence primarily in Africa. LC Singh, vice chairman and CEO, Nihilent said, “This acquisition plugs a gap in our offerings and also broadens our geographical reac ..

    Further, the founders of Intellect Bizware will be joining the company, allowing us to laterally induct young talent into the business.”

    Intellect is one of the largest domestic SAP practices in India with over 200 employees. Sahabat Kazi, co-founder and director, Intellect Bizware said, “We are confident of our expanded reach for our solutions, given Nihilent’s scale and global presence.”

    This is Nihilent’s second acquisition in the last 12 months following the acquisition of US based business intelligence and analytics solution provider GNET, in October 2014.

    Singh added that the company would be actively looking at acquisitions in the future to boost in presence, whether in specific segments or geographies. The company, which focuses on problem solving, has recently started operations in Australia and is looking at acquisitions as a means of expanding its presence in the country. At present, 75% of Nihilent’s revenues come from Africa, primarily South Africa. It caters to companies in sectors ranging from banking and financial services, media, retai ..

    Singh added that the company would be actively looking at acquisitions in the future to boost in presence, whether in specific segments or geographies. The company, which focuses on problem solving, has recently started operations in Australia and is looking at acquisitions as a means of expanding its presence in the country. At present, 75% of Nihilent’s revenues come from Africa, primarily South Africa. It caters to companies in sectors ranging from banking and financial services, media, retail and telecom among others. Headquartered in Pune, the company employs 1300 people, many of whom are located offshore.

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