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As customers get used to sophisticated delivery mechanisms, the expectation is for on-demand content, integrated communications and collaboration across channels - TV, PC, mobile, PVR, IPTV, etc.
As a result, content owners and service providers are integrating vertically towards the end-user, positioning themselves in the value chain of data services: from network infrastructure, access providing and content origination through content packaging and transmission for end-user access.
Some of the solution requirements are as follows:
- Core: Media/content management, subscriber management, service provisioning, billing
- Customer service: CRM, service entitlements, service reporting
- Infrastructure: Converged communications, unified messaging, mobility enablement
- Value-add: BI, analytics, customer profiling, demand forecasting
Nihilent has rich experience of working with media and advertising companies to develop innovative solutions in new and emerging technologies:
- Design of new solutions and services around digital media and convergence
- Integration with business applications, user provisioning, reporting and analytics
- Address churn due to customer care issues
- Getting a consolidated view of global customers and subscribers
| Our Expertise: |
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Media Solutions |
Media Library Management, Asset Management
Traffic Management
Content Delivery (multi-channel)
Ad Slot Management
Programme Planning & Scheduling
Playlist Management |
| Subscriber Management |
User Provisioning and Subscriber Management
Account Management, Billing & Payment
CRM and Customer Portals |
| Integration and Analytics |
Service Reporting, Business Intelligence & Analytics
Reporting (including Statutory)
Integrations with ERPs, Financials, B2B
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| Governance and Consulting |
ITIL, CMMi: Process Consulting and Best Practices
Audits and benchmark services
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| Service Offerings |
| Consulting |
Software Services |
Products |
Business Process Re-engineering / Management Consulting
Change / Performance management
Compliance and governance
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Product Design and Development
Architecture and Systems Integration
Development through implementation, Support, Maintenance and Testing
Business Intelligence and Data warehousing
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CRM – Siebel, MS CRM
Billing Engines – IBS
Content Mgmt – SharePoint, Documentum, EPGenius
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Experience Showcase
- MultiChoice – IT solutions partner for delivery from an offshore Center of Excellence. Key solutions include Billing and Provisioning interface specially designed for Sub-Saharan Africa, Online Integration with Core Billing for Realtime Payment for automated service provisioning, DSTV Channels partnership with a Telecommunications company, and a Balanced Scorecard implementation for Strategy Execution
- Euro RSCG – Core system for processing invoices, tape traffic, station traffic, purchase orders and updating the media information, with integration to Documentum
- Sky Mexico – Dashboard for all customer-facing interactions using Siebel eCommunications and Kenan/BP for back end operations, with seamless flow of data to support Billing, Inventory Management and Pay Per View, and integration to the Provisioning system. In collaboration with CSG (Kenan)
- MNet, SuperSport – Implementation of a performance management model for effective execution of corporate strategy
- MWEB – Architecture and development of a mobile mail solution, and a Web 2.0 subscriber message center portal with unified messaging and IM integration
- International Marketing Council, South Africa – an Intranet-based web system (Communication Resource Centre) to source media coverage and facilitate the drafting of press releases, through a Digital Vigilance (DV) application with Share Point Interface, integrating tools such as Outlook and SQL Dashboard
The Nihilent Advantage
- Product development know-how, blending creative design with technology solutions
- Innovations lab engaged in exploring leading edge technologies and convergence platforms
- Extensive consulting, solution development and integration experience with leading media and advertising companies
- Highly skilled and experienced teams of business and process consultants, solution architects, developers and testers, as well as creative designers
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