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Convergence of voice and data communications introduces new challenges for carriers and ISPs. In order to gain wider end-user acceptance and subscriptions, service providers need to introduce innovative and premium services that directly add value to their subscribers.
Enterprises increasingly demand seamless integration of productivity suites and business applications with networking and telephony solutions. The same trend is evident in end-consumer expectations for integrated communications and collaboration services.
Nihilent has worked extensively with service providers, mobile aggregators and telecom carriers to develop innovative solutions integrating the services, application and infrastructure layers, to address the following challenges:
- Design of new solutions and services in the face of technology convergence, industry consolidation and growing competition
- Compatibility of mobile solutions across multiple mobile platforms and devices
- Target specific mobile user segment, and improve usability of the applications
- Integration with business applications, user provisioning, reporting and analytics
- Address churn due to customer care issues
- Getting a consolidated view of global customers and subscribers
| Our Expertise |
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| Service Management |
User Provisioning & Subscriber Management
Account Management, Billing & Payment |
| Mobility Components |
VOIP on mobile and web
Unified messaging
USSD, WAP and SMS based communications
Authentication and access control |
| Governance and Consulting |
ITIL, CMMi: Process Consulting & Best Practices
Service Center/Support Operations Consulting
Audits and benchmark services
Business Continuity Planning |
ITIL based Infrastructure
Management Solutions |
Integrated Service Desk including CRM and Customer Portals
Network and Infrastructure Monitoring & Management |
| Integration and Analytics |
Service Reporting, Business Intelligence & Analytics
Integrations with ERPs, Financials, B2B
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Infrastructure Design
and Implementation |
Network Integration
Converged Communications
Security
Structured Cabling
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| Managed Services |
Technical Helpdesk
Product Support
Network Monitoring & Technical Support |
Service Offerings
- Mobile development on Symbian, Windows Mobile and Asterisk platforms
- Converged Communications and Unified Messaging solutions
- IT Alignment and Change Management
- CRM Consulting and Implementation
- Business Intelligence, Service Reporting and Analytics
- Managed Services for application and infrastructure, using ITIL best practices
Experience Showcase
- World's leading mobile telecommunications company - Provisioning and identity management solution with federation support, providing secure access to the entire range of online and mobile services. Based on OASIS standards – SAML, SPML, XACML, BRML, BPEL
- Internet Solutions - Fixed-mobile convergence solution, supporting dial-plan based VOIP calling on smart phones with OTA provisioning
- MWEB - Architecture and development of a mobile mail solution, and a new age subscriber portal with unified messaging
- MTN - Development of a data warehouse with comprehensive dashboards to track key business metrics such as ARPU; alignment of KPIs to strategic objectives
- Fundamo – Joint design and development of a next generation mobile payments platform
- Dimension Data – Global Services portal to service global customers such as British Telecom, integrating Siebel CRM with NMS solutions with end-to-end ITIL functionality
The Nihilent Advantage
- Product development know-how, blending creative design with technology solutions
- Extensive consulting, solution development and integration experience with leading service providers and system integrators
- Highly skilled and experienced teams of business and process consultants, solution architects, developers and testers, as well as creative designers
- A comprehensive mobile test lab, providing access to a large number of test devices across a range of mobile platforms, including the latest smart phones
- Strong relationships with third-party solution developers, OEMs and mobile aggregators
- Single-sign-on components for multi-play service providers
- Integrations to service provisioning and billing engines
- Solutions to support Fixed Mobile Convergence and Unified Messaging on mobile devices, emerging from our mobile innovation lab
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