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Nihilent provides consulting, design, development, deployment and support services for system integrators, service providers and operators, covering ITSM solutions and infrastructure layers.
Services Portfolio
- Development and support of solutions implementing the ITIL framework
> Network and infrastructure management
> Provisioning
> Integrated Service Desk including CRM and self service portals
- Operations management best practices
- Business intelligence and analytics
- Design and implementation of converged communications, network integration, security solutions
- Structured cabling solutions for smart campuses
- Managed Services – outsourced and insourced
> Helpdesk Services
> Network monitoring and technical support
- As part of IT Support, Nihilent offers the following services to its clients:
> Deployment of the system after development
> Corrective maintenance including any necessary workarounds
> 24×7, 16×7 support
- Nihilent also provides managed services across various platforms spanning monolithic environments like IBM mainframe to the latest technologies.
Experience Showcase
- MTN - South African GSM Network giant: Development of a data warehouse with comprehensive dashboards to track key business metrics such as ARPU; alignment of KPIs to strategic objectives
- Internet Solutions - A leading international converged communications provider: Fixed-mobile convergence solution, supporting dial-plan based VOIP on smart phones with OTA provisioning
- Dimension Data - A global IT Services and Solutions Provider:
> Complete architecture, development and support services from offshore on the proprietary SOA
> Design and development for MS4NI and MS4IPT (with a short functional description)
> B2B and Service Desk integrations with Cisco
> Design for leading edge solutions involving TelePresence and Meeting Place
- MWeb - A South African ISP: Solution Delivered - Architecture and development of a mobile mail solution, and a comprehensive subscriber messaging portal
- A UK-based leading international Telecom provider: Provisioning & identity management solution with federation support. Based on OASIS standards - SAML, SPML, XACML, BRML and BPEL
The Nihilent Advantage:
- Flexible engagement and delivery models with proven off-shoring capabilities
- A dedicated Centre of Excellence for building expertise and innovation in Telecom
- Vendor independent developer and integrator of Telecom Solutions
- Highly skilled and experienced teams of business and process consultants, solution architects, developers, testers, and creative designers
- Extensive experience in ITIL based service delivery
- Strong relationships with third-party solution developers and OEMs like Microsoft, Cisco, Symbian, SoliCall and VoiceAge
- Consulting, Solution Development and Integration experience with leading service providers and system integrators like MTN, Vodafone, Dimension Data, BSG, Internet Solutions, MWeb and Cricket Communications
- Application and service performance guarantee
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