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Nihilent’s Offshore Development Center (ODC) in Pune, India services several application development, support and maintenance, and remote management activities for prestigious clients. The suite of technology services is offered on a wide range of platforms and technologies: monolithic and distributed systems; mainframe and open systems; the net as well as mobile platforms.
An ODC is an extension of the customer’s delivery organization. Each customer will have a secure, dedicated and independent ODC. ODCs span across all verticals and technologies.
Nihilent’s ODC meets the client’s strategic objectives to derive long-term benefits of:
- Lower cost of delivery
- Faster turn around and shorter time-to-market
- Continuous improvement in productivity and quality of delivery
- Ramp up and down of capacity as per business demand
- Create knowledge base and people with required skill base
Nihilent’s Typical Service Offerings
- Solution Architecture and design
- Application Development
- Product Development
- Application Support & Maintenance
- Managed Infrastructure Services
- Process & Technical Documentation
- Testing
- Training
Experience Showcase
- Dimension Data (DD) is a global IT services and solution provider that helps customers plan, build and support their IT infrastructure.
Business Challenge was to respond quickly to new business opportunities, be a step ahead of competition, and comply with changing regulations in the area of IT Infrastructure Support.
Nihilent’s Solution was to architect and build the Services Operating System Platform called Global Services Operating Architecture (GSOA), a complex eco-system consisting of commercial and custom software tools to achieve interoperability between various components like CRM, SLA Management and Monitoring.
ROI for DD was reduced service delivery management effort, ability to bring new services to the market quickly and focus on functional enhancements like ITIL implementation.
- MultiChoice, a wholly owned subsidiary of MIH, provides premium television entertainment through its DStv, DStv Indian and DStv Portuguesa bouquets to over 1.3 million subscribers in South Africa.
Business challenge was to integrate all the diverse requirements such as channel and bouquet management, costing and budgeting, commission and payment of agents.
Nihilent’s Solution: Nihilent proposed a web application with an administration section / security section, which will provide solution to all the issues faced by MultiChoice. And thus the web application Financial Costing and Business System (FCBS) came into being.
ROI for Multichoice: MultiChoice was able to get a glance at all the features it required under one application thus easing their job of managing their agent network spread across Africa continent, budgeting and forecasting, channel & bouquet management, commission and payments of the agents.
- Salesforce.com follows the SaaS (Software as a Service) method of implementation. A browser on your PC and a salesforce license, you are all set to work on Salesforce.com.
Nihilent offers Salesforce services with multiple packages to cater customer’s need.
The packages are
> Config Package
> Data migration Package
> Customer portal Package
> Config + Data combo Package
> Ad Hoc package
Nihilent provides salesforce services to its customer based on the packages the customer has bought.
Nihilent’s State-of-the-art infrastructure
Nihilent strongly believes in keeping pace with technology and has made substantial investments in its infrastructure. Our facility provides an ideal and exclusive environment to creative and skilled professionals engaged in technical support and development activities
- IT Infrastructure developed and maintained as per best practice
- 2 dedicated Internet Leased lines – Multi- Homing Application provides load balancing and fail over
- Uninterrupted Power Supply (UPS and Generator)
- CCTV and Access control for physical security
- Long distance / VoIP access to all level of support for urgent/critical notifications
- Interactive training rooms and testing labs
- Redundancy is provided at every point of failure
- Disaster recovery procedure in place
- Maximum uptime for Infrastructure
- Virtualized Infrastructure with Centralized Storage
- Protection against Malicious software and SPAM
- All sites are audited every 3 months by Internal Auditors and every six month by External ISO Auditors
The Nihilent Advantage
- Flexible engagement model (fixed capacity, Build-operate-transfer, volume based etc. as per client requirements and can also be tailor made to suit specific need of client )
- 24 X 7 operations
- Proven transition and risk management process
- Complete security of data and IP protection
- ISO 9000 & CMMI processes
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