Digital Strategy Execution

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Nihilent’s digital experts not only help you in strategy creation but also in the execution of your digital strategy. Our digital strategy execution framework includes enablement of customer interaction through digital channels and customer profiling through real time analytics and information.  

                     
Our digital strategy execution work streams include:
  • Calibration (digital strategy map with objectives, metrics and initiatives)
    • Financial revenues from digital products and channels
    • Digital customer value proposition for each customer segment
    • Digital processes (operations, marketing/service, product innovation)
    • Digital Learning (Digital Roles & Skills, Digital Apps – SMACI, Bimodal IT and Digital Culture-Leadership-Teamwork-Alignment)
  • Motivation (digital scorecards and skills matrix for departments and roles)
  • Capability (test ideas and POCs and learn from successes and failures)
  • Capacity (institutionalize the successes in the entire company)
We deliver the following services to our customers as part of digital strategy execution services:
  • Digital Strategy Map, Value Proposition and Scorecards
  • Design of Digital processes (customer interaction, channels and profiling)
  • Digital Roles, Skills matrix, Culture and Leadership
  • SMACI, NLP, OmniChannel strategies along with Bimodal/Agile capabilities
  • Digital Transformation Plan with Digital Initiatives funding
  • Business benefits for each Digital success
Our SMACI strategy deliverables include:
  • Social Media Strategy
  • Mobility Strategy
  • Analytics Strategy (Big Data, Machine Learning, Predictive Modeling, etc.)
  • Cloud Strategy
  • Internet Of Thing (IOT) Strategy
  • Natural Language Processing Strategy
  • Omni-channel strategy
  • Agile and Bimodal delivery strategy


Read about our Digital Strategy Creation services and Digital Solutions


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