Media & Entertainment and Telecommunications

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As customers get used to sophisticated delivery mechanisms, the expectation is for on-demand content, integrated communications and collaboration across channels – TV, PC, mobile, PVR, IPTV, etc.

As a result, content owners and service providers are integrating vertically towards the end-user, positioning themselves in the value chain of data services: from network infrastructure, access providing and content origination through content packaging and transmission for end-user access.

Some of the solution requirements are as follows:
  • Core : Media/content management, subscriber management, service provisioning, billing
  • Customer service: CRM, service entitlements, service reporting
  • Infrastructure: Converged communications, unified messaging, mobility enablement
  • Value-add: BI, analytics, customer profiling, demand forecasting
Nihilent has rich experience of working with media and advertising companies to develop innovative solutions in new and emerging technologies:
  • Design of new solutions and services around digital media and convergence
  • Integration with business applications, user provisioning, reporting and analytics
  • Address churn due to customer care issues
  • Getting a consolidated view of global customers and subscribers
Our Expertise
Media Solutions
Media Library Management, Asset Management Traffic Management Content Delivery (multi-channel) Ad Slot Management Programme Planning & Scheduling Playlist Management
Subscriber Management
User Provisioning and Subscriber Management Account Management, Billing & Payment CRM and Customer Portals
Integration and Analytics
Service Reporting, Business Intelligence & Analytics Reporting (including Statutory) Integrations with ERPs, Financials, B2B
Governance and Consulting
ITIL, CMMi: Process Consulting and Best Practices Audits and benchmark services
Service Offerings
Consulting

Business Process Re-engineering / Management Consulting

Change / Performance management Compliance and governance

Software Services

Product Design and Development

Architecture and Systems Integration

Development through implementation, Support, Maintenance and Testing

Business Intelligence and Data warehousing

Products

CRM – Siebel, MS CRM

Billing Engines – IBS

Content Mgmt – SharePoint, Documentum, EPGenius

Experience Showcase
  • MultiChoice : IT solutions partner for delivery from an offshore Center of Excellence. Key solutions include Billing and Provisioning interface specially designed for Sub-Saharan Africa, Online Integration with Core Billing for Realtime Payment for automated service provisioning, DSTV Channels partnership with a Telecommunications company, and a Balanced Scorecard implementation for Strategy Execution
  • Euro RSCG : Core system for processing invoices, tape traffic, station traffic, purchase orders and updating the media information, with integration to Documentum
  • Sky Mexico : Dashboard for all customer-facing interactions using Siebel eCommunications and Kenan/BP for back end operations, with seamless flow of data to support Billing, Inventory Management and Pay Per View, and integration to the Provisioning system. In collaboration with CSG (Kenan)
  • MNet, SuperSport : Implementation of a performance management model for effective execution of corporate strategy
  • MWEB : Architecture and development of a mobile mail solution, and a Web 2.0 subscriber message center portal with unified messaging and IM integration
  • International Marketing Council, South Africa : an Intranet-based web system (Communication Resource Centre) to source media coverage and facilitate the drafting of press releases, through a Digital Vigilance (DV) application with Share Point Interface, integrating tools such as Outlook and SQL Dashboard
The Nihilent Advantage
  • Product development know-how, blending creative design with technology solutions
  • Innovations lab engaged in exploring leading edge technologies and convergence platforms
  • Extensive consulting, solution development and integration experience with leading media and advertising companies
  • Highly skilled and experienced teams of business and process consultants, solution architects, developers and testers, as well as creative designers

Convergence of voice and data communications introduces new challenges for carriers and ISPs. In order to gain wider end-user acceptance and subscriptions, service providers need to introduce innovative and premium services that directly add value to their subscribers.

Enterprises increasingly demand seamless integration of productivity suites and business applications with networking and telephony solutions. The same trend is evident in end-consumer expectations for integrated communications and collaboration services.

Nihilent has worked extensively with service providers, mobile aggregators and telecom carriers to develop innovative solutions integrating the services, application and infrastructure layers, to address the following challenges:

  • Design of new solutions and services in the face of technology convergence, industry consolidation and growing competition
  • Compatibility of mobile solutions across multiple mobile platforms and devices
  • Target specific mobile user segment, and improve usability of the applications
  • Integration with business applications, user provisioning, reporting and analytics
  • Address churn due to customer care issues
  • Getting a consolidated view of global customers and subscribers
Our Expertise :
Service Management
User Provisioning & Subscriber Management Account Management, Billing & Payment
Mobility Components
VOIP on mobile and web Unified messaging USSD, WAP and SMS based communications Authentication and access control
Governance and Consulting
ITIL, CMMi: Process Consulting & Best Practices Service Center / Support Operations Consulting Audits and benchmark services Business Continuity Planning
ITIL based Infrastructure Management Solutions
Integrated Service Desk including CRM and Customer Portals Network and Infrastructure Monitoring & Management
Integration and Analytics
Service Reporting, Business Intelligence & Analytics Integrations with ERPs, Financials, B2B
Infrastructure Design and Implementation
Network Integration Converged Communications Security Structured Cabling
Managed Services
Technical Helpdesk Product Support Network Monitoring & Technical Support
Service Offerings
  • Mobile development on Symbian, Windows Mobile and Asterisk platforms
  • Converged Communications and Unified Messaging solutions
  • IT Alignment and Change Management
  • CRM Consulting and Implementation
  • Business Intelligence, Service Reporting and Analytics
  • Managed Services for application and infrastructure, using ITIL best practices
Experience Showcase
  • World’s leading mobile telecommunications company: Provisioning and identity management solution with federation support, providing secure access to the entire range of online and mobile services. Based on OASIS standards – SAML, SPML, XACML, BRML, BPEL
  • Internet Solutions: Fixed-mobile convergence solution, supporting dial-plan based VOIP calling on smart phones with OTA provisioning
  • MWEB: Architecture and development of a mobile mail solution, and a new age subscriber portal with unified messaging
  • MTN: Development of a data warehouse with comprehensive dashboards to track key business metrics such as ARPU; alignment of KPIs to strategic objectives
  • Fundamo: Joint design and development of a next generation mobile payments platform
  • Dimension Data: Global Services portal to service global customers such as British Telecom, integrating Siebel CRM with NMS solutions with end-to-end ITIL functionality
The Nihilent Advantage
  • Product development know-how, blending creative design with technology solutions
  • Extensive consulting, solution development and integration experience with leading service providers and system integrators
  • Highly skilled and experienced teams of business and process consultants, solution architects, developers and testers, as well as creative designers
  • A comprehensive mobile test lab, providing access to a large number of test devices across a range of mobile platforms, including the latest smart phones
  • Strong relationships with third-party solution developers, OEMs and mobile aggregators
  • Single-sign-on components for multi-play service providers
  • Integrations to service provisioning and billing engines
  • Solutions to support Fixed Mobile Convergence and Unified Messaging on mobile devices, emerging from our mobile innovation lab


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