Open Positions at Nihilent

Must have experience in ServiceNow Developement. Must have experience in End to End Implementation. Must have exp in the follwoing modules - ITSM , ITOM, CMDB /HRSD & SPM

Must have experience in ServiceNow Developement. Must have experience in End to End Implementation. Must have exp in the follwoing modules - ITSM , ITOM & SPM

The role of the Service Desk Analyst will be to enable an effective IT support service by acting as a single point of contact for all IT issues and queries. Involves taking initial contacts from the SSC customer base and ensuring through a process of triage whether to resolve at contact or assign for resolution

Key Accountabilities:

Act as a single point of contact for all IT issues and queries.

Receive and log all customer contacts via multiple channels (phone, email, chat, self-service).

Use probing questions and defined knowledge information to accurately log the details of the customers enquiry.

Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry i.e., concluding as a First Time Fix or assigning to 2nd or 3rd party resolution teams.

Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues.

Where appropriate use personalized decisions and actions to add value by resolving the customer’s enquiry at the point of contact.

Ensure all relevant information is clearly recorded in the ITSM tool.

Provide timely and accurate updates to tickets.

Where required ensure the timely escalation of complaints to the appropriate level.

Continuously maintain a high standard of customer service.

Create and publish support documentation and knowledge information and support the Team Leader in training of new staff.

Alert the line management to identify trends in customer issues or queries.

Completion of ad-hoc tasks assigned by Management. Office 365, Active Directory, Outlook creation, printer configuration, Troubleshooting

Should have experience in creating video using Gen AI tools like Runway or any other

Design and build data pipelines, Lakehouse architectures (Bronze–Silver–Gold), and semantic models in Microsoft Fabric.

Develop data ingestion and transformation workflows using Data Factory, Dataflows Gen2, SQL, and PySpark.

Integrate Fabric with Power BI for analytics and reporting, ensuring data quality, governance, and performance optimization.

Implement DevOps (CI/CD, Git) practices for Fabric assets and stay updated with Microsoft Fabric roadmap (Cortex AI, Copilot, Real-Time Intelligence).

We are looking for a dynamic, talented and result-oriented Presales Consultant to join our global team. You will play a key role in supporting the sales team by providing technical expertise, creating solution proposals, and pitch decks positioning our consulting and IT services to meet customer needs. This role involves close collaboration with various teams, including sales, technical experts, and delivery, to ensure seamless support of sales opportunities through conversion.

Responsibilities

Crafting sales pitch and providing capability/ services offering knowledge & support to sales teams

Respond to RFIs, RFPs, and RFQs and proposal development

Driving the solution and rest of the proposal as per win themes and client buyer values

Create, manage, and update re-usable content repository for RFx responses

Conduct market research for identified industry segments which includes market intelligence, competitors analysis, industry trend analysis etc.

Responsible for account-specific collateral Preparation: capability decks, approach notes, value packs, service articulation, case studies, etc. as part of farming & mining activities

Integrate technical solution, implementation approach into business proposals, build pricing models based on technical estimates, timelines, and cost analyses

Support in developing GTM strategy for regions & verticals, handling client visits, knowledge management initiatives etc.

This is an individual contributor role

Required Skills & Qualifications

Bachelor’s in computer engineering / IT / or any other field

MBA in Sales & Marketing / IT or others

5 to 10 years of IT experience in Presales within Digital Product Engineering / Software development space

Experience in responding to large-scale RFIs / RFPs / RFQs and creating bid proposals for multiple geographies and industry verticals

Understanding of business processes and Industry domain. Understand & have point of view on the future trends of the industry & how organizations need to innovate to compete & grow their businesses

Experience of solutioning & defining large and complex digital solutions

Understanding of new age technologies like – Cloud, Big Data, GenAI/ AI / ML, IoT and their application in Digital Transformation

Understanding of design, architecture & Implementation aspects of various technology solutions

Excellent in Microsoft PowerPoint, Word and Excel

Excellent written, communication, and presentation skills. Good in Stakeholder management with excellent problem-solving skills.

Desired Experience & Skills

Minimum 7 years’ experience in social media marketing and management, including campaign planning and execution for B2B and/or B2C organizations.

Demonstrated expertise in full-funnel social media campaigns, from concept to ROI analysis.

Deep familiarity with major platforms’ paid advertising tools, community building, and analytics (e.g., Meta Business Suite, LinkedIn Campaign Manager, Google Analytics).

Strong leadership skills for guiding teams and external partners.

Excellent content creation, communication, and copywriting skills.

Data-driven mindset with a passion for innovation and storytelling.

Bachelor’s or Master’s degree in Marketing, Communications, or related field preferred.

Prior experience working with brands/agencies in Pune is an advantage.

Developing and maintaining Java EE applications

Creating and debugging both batch and online JAVA programs.

Good knowledge of JAVA functions

Responsible for technical analysis and design, code, unit testing and coordination with EQA team during testing phase.

Handle deployments, and coordination with multiple deployment team.

Support UAT and fixing bugs.

Support during production releases and provide post implementation support.

Knowledge of Web services/API

Strong analytical & problem-solving skills

Analyze Project requirement and coordination with multiple team.

Excellent oral and written skills to ensure crisp and clear communication with Client

Experienced in working in Agile environment.

Knowledge of Azure devops

Infrastructure Architecture: Compute, storage, networking (physical & virtual).

Networking: LAN/WAN, firewalls, VPNs, wireless technologies.

Cloud Platforms: Microsoft Azure (IaaS, PaaS, SaaS).

Identity & Access Management: Microsoft Entra ID .

Operating Systems: Wintel environments (Windows Server, virtualization).

Solution Design Principles: Security, scalability, performance, cost optimization, maintainability.

Collaboration Tools: Office 365 suite (Exchange, Teams, SharePoint, etc.).

Experience in vendor management and working with third-party suppliers.

At Nihilent, we're scaling a powerful demand forecasting platform-originally built for a global QSR giant, into a horizontal, enterprise-grade solution. Now entering a high-growth phase, we are looking for a Product Manager to lead the charge in transforming a proven product into a market-leading platform across industries like retail, manufacturing, and logistics.

In this role, you will drive product growth, develop vertical-ready prototypes, sharpen positioning, and directly contribute to revenue growth. This is an opportunity to shape a product, influence GTM strategy, and work at the intersection of tech, data, and business.

Required Skills:

5–10 years of overall experience with at least 3 years in product management

Strong exposure to enterprise SaaS or B2B products

Experience scaling products from early traction to widespread adoption

Proven success driving revenue through product initiatives

Strong analytical skills and familiarity with data/forecasting concepts

Excellent cross-functional communication with engineering, design, and business teams

Ability to perform strategic market research and competitive analysis

Experience creating industry-specific modules or use-case-based solutions

Preferred Qualifications:

Exposure to forecasting, supply chain, or operations tech

Background in data science, statistics, or engineering

Startup experience in fast-paced environments

The Product Manager role at Artoreal involves leading the development and execution of innovative digital marketplace products. You will drive the product strategy, collaborate with cross-functional teams, and ensure seamless user experiences that connect buyers and sellers effectively. This role is key to shaping the future of our platform and supporting the company’s rapid growth in the digital marketplace sector.

Required Skills:

Strong product management expertise with a track record of delivering successful digital products.

Deep understanding of marketplace or e-commerce platforms and user experience optimization.

Excellent strategic thinking and problem-solving abilities.

Proficiency in data-driven decision making and analytics tools.

Strong communication and leadership skills to collaborate with cross-functional teams.

Ability to manage product lifecycle from ideation to launch and iteration.

Preferred Qualification:

Bachelor’s or Master’s degree in Business Administration, Computer Science, Engineering, or a related field.

MBA or advanced certification in product management is preferred.

Prior experience working in startups or fast-paced digital marketplace environments.

Familiarity with agile methodologies and modern product management tools.

Design, develop, and implement robust, scalable test automation frameworks using Selenium with Java for web applications.

Lead and guide API automation using Postman and Rest Assured, ensuring comprehensive test coverage for RESTful services.

Set up automated Functional / API regression suites integrated with CI/CD pipelines.

Provide hands-on leadership in designing mobile automation strategies for iOS and Android platforms using tools like Appium or similar frameworks.

Ensure device compatibility testing and performance benchmarking.

Establish quality gates, maintain high code quality in test automation suites, and collaborate with DevOps for smooth test orchestration.

Work closely with cross-functional teams (Dev, DevOps, Product) to align testing goals with business objectives.

Drive continuous improvement in testing processes and tools through innovation and automation.

GCP, Machine Learning, AI, Deep Learning, Vertex AI

Angular, AngularJS, ReactJS, ASP.NET, ASP.NET core, MVC, Entity Framework, C#, SQL, JavaScript, JIRA, ServiceNow, Postman, Azure.

Basic Qualifications

Bachelor's or master’s degree in Computer Science, Computer Engineering or related field

At least 6+ years of system engineering experience in Windows servers administration and Linux server administration.

At least 3 years of Microsoft Operating Systems experience

At least 3 years of Oracle Enterprise Linux work experience

Knowledge in ITIL framework

Preferred Qualifications

Knowledge and hands-on experience of Linux and Windows systems

At least 3+ years of project management/implementation work experience

Strong written and oral communication skills

Proficient with task management utilities

Expectations:

Willing to work on a flexible schedule as needed

Willing to work on different technologies as needed

Willing to take up oncall support 24/7 or 12/7 as needed

Participate in weekly client calls.

Coaching and mentoring the team as and when needed

Azure Expertise: The architect should have experience in architecting large scale analytics solutions using native services such as Azure Synapse, Data Lake, Data Factory, HDInsight, Databricks, Azure Cognitive Services, Azure ML, Azure Event Hub.

Assist with creation of a robust, sustainable architecture that supports requirements and provides for expansion with secured access

Experience in building/running large data environment for BFSI clients

Work with customers, end users, technical architects, and application designers to define the data requirements and data structure for BI/Analytic/solutions

Designs conceptual and logical models for the data lake, data warehouse, data mart, and semantic layer (data structure, storage, and integration). Lead the database analysis, design, and build effort

Communicates physical database designs to lead data architect/database administrator

Evolves data models to meet new and changing business requirements

Work with business analysts to identify and understand requirements and source data systems

Expert in big data technologies on Azure/GCP

Experience with ETL platform like ADF / Glue / Ab Initio/ Informatica / Talend / Airflow

Experience in data visualization tools like Tableau, Power BI etc.

Experience in a data engineering, metadata management, database modelling and development role

Strong experience in handling streaming data with kafka

Understanding of Data APIs, Web services

Experience in Data security and Data Archiving/Backup, Encryption and define the standard processes for same.

Experience in setting up DataOps and MLOps

Ensure that the database designs fulfil the requirements, including data volume, frequency, and long-term BI/Analytics growth requirements

Work with other architects to ensure that all components work together to meet objectives and performance goals as defined in the requirements.

Improve system performance by conducting tests, troubleshooting, and integrating new elements

Coordinate with the Data Science Teams to identify future data needs and requirements And creating pipelines for them.

Soft skills such as communication, leading the team, taking ownership and accountability to successful engagement.

Participate in quality management reviews

Managing customer expectation and business user interactions

Deliver key research (MVP, POC) with an efficient turn-around time to help make strong product decisions.

Demonstrate key understanding and expertise on modern technologies, architecture, and design. Mentor the team to deliver modular, scalable, and high-performance code.

Be a change agent on key innovation and research to keep the product, team at the cutting edge of technical and product innovation.

Minimum of seven years of experience in ServiceNow development and architecture.

Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.

Successfully managed the end-to-end implementation/ customization of at least two ServiceNow modules like SPM,HRSD, ITAM, AppEngine etc.

Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.

A strong background of ServiceNow development

Implement technology specific best practices and standards.

Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.

Lead ServiceNow upgrades planning and execution.

Provide excellent customer service, leadership, communication, problem solving and decision-making skills.

Demonstrate strong prioritization, time management and organizational skills.

ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred.

Candidates from Pune location Preferred.

Experience : 3 to 6 years (ServiceNow development and architecture).

Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations.

successfully managed the end-to-end implementation/ customization of at least two ServiceNow modules like SPM,ITAM,AppEngine etc.

Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.

A strong background of ServiceNow development

Implement technology specific best practices and standards.

Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product road map planning.

Lead ServiceNow upgrades planning and execution.

Provide excellent customer service, leadership, communication, problem solving and decision making skills.

Demonstrate strong prioritization, time management and organizational skills.

ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications are highly preferred.

Candidates from Pune location Preferred.

Key Responsibilities:

Project Planning and Execution:

Lead the end-to-end project management process, from initiation to closure.

Develop comprehensive project plans, including scope, timelines, resources, and budget.

Ensure project deliverables meet quality standards and are completed on time and within budget.

Monitor and report on project progress, identifying and mitigating risks as they arise.

Technical Leadership:

Provide technical guidance and support to the project team, particularly in areas of Data Engineering

Collaborate with technical leads and architects to ensure alignment of technical solutions with business objectives.

Drive continuous improvement in project delivery processes and methodologies.

Stakeholder Management:

Engage with stakeholders to gather requirements, define project scope, and establish clear project goals.

Facilitate regular communication and reporting to stakeholders, ensuring transparency and alignment.

Manage stakeholder expectations and address any issues or concerns promptly.

Team Management:

Lead and mentor a multidisciplinary team of developers, engineers, and analysts.

Foster a collaborative and high-performance team environment.

Conduct regular performance reviews and provide constructive feedback to team members.

Technical Competencies:

Strong understanding of data engineering principles, including data modeling, ETL processes, and data warehousing.

Proficiency in SQL and experience with database management systems (e.g., MySQL, PostgreSQL, Oracle).

Experience in Java development, including core Java, J2EE, and related frameworks (e.g., Spring, Hibernate).

Knowledge of software development best practices, including design patterns, code reviews, and testing methodologies.

Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines.

Qualifications:

Bachelor’s or master’s degree in computer science, Engineering, or a related field.

8 to 10 years of experience in technical project management.

Proven experience in managing large-scale, complex projects with multiple stakeholders.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

PMP, PRINCE2, or similar project management certification is a plus.

Developing and maintaining Java EE applications

Creating and debugging both batch and online JAVA programs.

Good knowledge of JAVA functions

Responsible for technical analysis and design, code, unit testing and coordination with EQA team during testing phase.

Handle deployments, and coordination with multiple deployment team.

Support UAT and fixing bugs.

Support during production releases and provide post implementation support.

Knowledge of Web services/API Strong analytical & problem-solving skills Analyze Project requirement and coordination with multiple team.

Excellent oral and written skills to ensure crisp and clear communication with Client Experienced in working in Agile environment.

Knowledge of Azure Devops

Design and deliver the end-to-end technical implementations of Microsoft Power Platform solutions

Gather business requirements and translate them into technical solutions

Lead and mentor the team members in Power Platform development best practices

Implement governance measures such as the CoE Starter Kit, DLP Policies, and Environment Strategy. Drive the adoption of the Power Platform

Familiarity with Dynamics 365 or Sharepoint

ITAM (HAM &SAM ) , ITSM - End to end implementation project experience

Excellent communication and probing skills to get relevant details from stakeholders.

Experience in migration projects as an architect – tenant-to-tenant migration, multi-tenant, office 365 migration, server migration etc. (Microsoft)

Expert understanding of Azure Cloud Infrastructure design, migration to cloud and cloud infra management.

Should have a good skill in documentation, design, and articulation.

Experience in migration projects as an architect – tenant-to-tenant migration, multi-tenant, office 365 migration, server migration from one AD domain to another AD domain etc. (Microsoft)

The cloud experience is required however the real focus is around the migration of a business IT environment from one Office 365 tenant to another, server environment from one domain to another. Importantly having a clear understanding of an approach that makes sense for a typical business, in terms of migration running order.