Nihilent @ IT Web CX Summit, The Forum, Bryanston, Johannesburg, South Africa
Nihilent partnered with IT Web, a leading technology publication from South Africa and participated in the CX Summit 2019 as a platinum sponsor. Nihilent showcased its expertise at the stall as well as via a workshop at the Nihilent UX Lab.
The Summit was aimed at highlighting omni-channel digital experiences and how organizations can incorporate technologies to drive better customer experiences and how to develop products and services with the customer in mind.
Deepak Prabhu, Vice President, Consulting and Design, Nihilent, was one of the key speakers at the event. He spoke on “Interaction Design: Customer Experience Deconstructed” and deliberated on how as consumers, we go through a lot of great experiences in life and spoke on the key constructs to delivering world class customer experience in a world influenced by digital technologies.
Others who spoke included Eloise Boezak, head of Customer Experience, African Bank; Lynton Peters, CEO, One Cart; Amit Singh, Senior Service Deliver Manager, SANBS; Ginelle Makhado, Senior Digital Manager, MTN Group; Clint Payne, Program Manager, Customer Experience, MultiChoice.