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Robotic Process Automation (RPA)

The supply and demand side of IT is undergoing a fundamental shift as automation from a conversation point is on the threshold of going mainstream, what is driving automation of enterprise processes and workflow is Robotic Process Automation (RPA). RPA is an evolutionary phenomenon in enterprise IT and its ramifications are far reaching.

Nihilent is approaching RPA as an important module in the enterprise Digital Transformation initiatives. Our RPA expertise cuts across various verticals like Retail, Manufacturing, Banking, Healthcare among others. For instance, RPA is fast becoming an essential part of back-office operations especially in Banking, Financial Services, Insurance. We are upping the process efficiencies through the automation of various processes.

Our journey in the RPA space often starts by exploring customers’ current processes and identifying possible areas, use cases where RPA fits best. We look at the potential value that can be generated through RPA implementation and help clients develop their business cases. We have been implementing RPA in handling rule-based operations, whether in data entry, order processing, OCR, migration, or website scraping. We work across all the leading RPA partners and focus on delivering value that’s promised.

We are also approaching RPA as a critical technology that can act as a mechanism that integrates legacy solutions with newer IT systems. We have had multiple success stories related to RPA such as backend operations, accounting, inventory management, asset management being migrated to an intelligent ecosystem driving business excellence to unmatched levels.

Nihilent’s RPA Deliverables

  • Upping operational efficiencies across the transactional processes.
  • Non-stop 24/7 processing capabilities.
  • Blending our Advanced Analytics expertise with RPA for faster error detection.
  • Legacy Modernization by optimizing on existing IT assets.
  • Faster lead times in software development.
  • Quality centric orientation.


Nihilent has developed strong expertise due to its strategic partnership with UIPath. This coupled with our strength in technology and process understanding and other emerging technologies like Artificial Intelligence (AI) and Machine Learning (ML) help customers pickup correct use cases and product fitment.

We have a well meshed RPA engagement strategy that takes into ambit 4 key stages:

  • Exploration: Explore the current processes and identify possible areas where RPA fits best.
  • Define & Down Select: A feasibility check is made and estimates for a few down selected use cases are done. Aspects like secure signed off for a selected list of use cases from the customer and defining the success criteria for each use case in line with the organization’s vision.
  • Prepare & Implement: Replacement of manual repetitive tasks and define process automation for those tasks. Monitoring and status reporting. Documenting the outcomes and assess the business value delivered in terms of KPIs driving the organization strategy.
  • Outcomes & Recommendations: Arrive at logical outcomes and pave way for a future RPA roadmap and demonstrate the business value adds from RPA adoption.