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ServiceNow AI Experience Day Johannesburg: Making AI Useful at Work

Nihilent was a Gold Sponsor at the ServiceNow AI Experience Day on 27 August 2025 at The Forum | The Campus, Johannesburg. The day brought together leaders who wanted straight answers on where AI fits in everyday work and how to get value without the noise.

Our Presence at the AI Experience Day

We kept things hands-on and simple. Short demos. Real questions. Clear takeaways. At our booth, teams saw how ServiceNow can help them:

  • Transition smoothly from legacy IT Service Management (ITSM) to ServiceNow while maintaining data integrity and momentum.
  • Leverage AI capabilities to forecast issues and minimise manual tasks in ITSM and IT Operations Management (ITOM).
  • Achieve go-live in approximately 12 weeks using proven templates and accelerators.
  • Seamlessly integrate the Now Platform with ERP, CRM, and HR systems for comprehensive, end-to-end workflows.

Conversations That Mattered

We spent time with CIOs and IT leaders who wanted practical next steps, not hype. With Vikash Gokul, Sanjeev Singh, and Raj Karhale on the ground, discussions focused on:

  • Where to start with AI on ServiceNow and what to prioritise
  • How to migrate from tools like BMC cleanly and confidently
  • Getting adoption right so changes stick across the organisation

What Stood Out

Two consistent themes emerged: practicality and early value demonstration. Leaders expressed their readiness to embrace AI, provided it is easily explainable to teams, simple to govern, and linked to tangible outcomes such as faster resolutions, enhanced visibility, and reduced effort.

Looking Forward

We leave Johannesburg with strong conversations and clear follow-ups. Our focus remains the same: help enterprises start small, deliver fast, and scale what works with ServiceNow and AI working quietly in the background.

Let’s Connect

If you missed the event or are interested in a swift consultation, reach out to our team. We’ll provide a customised plan tailored to your current needs.

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