Fast-track your
Digital Transformation Journey with Nihilent's advanced
ServiceNow Capabilities

In order to effectively align with your organizational strategy and drive transformation, it is essential to adopt a consultative approach that caters to your unique needs. At Nihilent, we have the expertise and experience required to help you achieve a successful transformation, regardless of the level of guidance you require.

Our approach is centred around delivering tangible outcomes and embracing design thinking principles, enabling us to provide immediate value to your organization. With our impartial perspective and extensive experience, we offer guidance that encompasses both technical aspects and industry-specific requirements. We closely work with stakeholders to fully understand their needs, ensuring that our deliverables align precisely with your requirements.

Additionally, we understand the importance of embedding new ways of working into your organizational culture to ensure the achievement of strategic goals and overall project success. Our team supports you in integrating these innovative practices, facilitating a seamless transition and long-lasting change within your organization.

Nihilent ServiceNow’s capabilities focus on accelerating the implementation process, achieving results in a concise time frame of three months or less. Our primary focus is on overcoming obstacles and delivering value promptly. Whether you need specialized expertise or aim to transform your business, our vast skills and experience on the Now Platform will assist you in achieving your objectives efficiently. Our comprehensive range of services, including automated deployment and testing, security and risk assessment, and upgrade compatibility reviews, enables you to implement, upgrade, optimize, and expand upon your investment. Through close collaboration with your team and aligning with your development approach, we instil confidence at every stage of the process. This approach guarantees tangible progress that can be observed and demonstrated, providing assurance and transparency throughout the project.

If you’re contemplating an upgrade from your outdated legacy system or seeking to enhance your current ServiceNow implementation with a more advanced platform, the Nihilent team of experts is ready to assist you every step of the way. As a trusted ServiceNow partner with a solid reputation, we specialize in various aspects of ServiceNow migration. Our comprehensive services encompass transitioning from legacy systems to modernized solutions and seamless upgrades.

At Nihilent, our utmost priority is delivering an exceptional user experience to our valued customers. With our reliable services and proven track record, we ensure that your journey towards a more advanced ServiceNow platform is smooth and successful.

Nihilent offers exclusive approaches for swiftly assessing your ServiceNow ecosystem, including processes and tooling. Through our comprehensive health check process, we uncover key findings and provide corresponding solutions. We understand that many organizations, especially those that have heavily customized or embraced ServiceNow early on, may face challenges in adapting and fully maximizing the advantages of the platform. Nihilent specializes in providing strategic recommendations to enhance performance, functionality, and user experience, enabling you to unlock the comprehensive benefits of the ServiceNow platform.

Nihilent offers highly secure global delivery centres and cutting-edge UX labs, bolstering our local and international capabilities. As your strategic partner, we provide end-to-end ServiceNow delivery, from process definition to system configuration. We excel in every aspect, including process definition, product selection, solution design, system configuration, and business change management. You can rely on us for comprehensive and steadfast support throughout your entire journey. Rest assured that with Nihilent as your partner, your organization will receive unparalleled service and expertise to drive successful ServiceNow implementation and achieve your desired outcomes. Count on our comprehensive support throughout your transformative journey.

Once the services are live, initiating an improvement phase becomes essential. The improvement phase assesses customer satisfaction and pinpoints areas needing enhancements and improvements. It often involves phasing out previous solutions and contracts to realize the anticipated benefits fully. With your objectives in mind and insights gained, Nihilent supports customers by recommending exploring and developing new use cases.

Nihilent offers comprehensive assistance for monitoring and maintaining your instance, aiming to optimize system performance and ensure seamless upgrades. Our range of services encompasses various essential tasks, including:

1. Establishing a daily monitoring routine to ensure the health of your systems.
2. Conduct thorough diagnostics to identify and address any errors in your systems.
3. Investigating logs to gain insights into potential issues and take appropriate actions.
4. Identifying and resolving slow-running jobs to enhance overall system efficiency.
5. Tracking table growth to manage data scalability effectively.
6. Reviewing slow queries to optimize database performance.

By leveraging Nihilent’s expertise in monitoring and maintenance, you can rest assured that your instance will operate smoothly, delivering consistent and reliable performance while mitigating potential disruptions.